Can I shop for your products online?
Yes! Our full selection of toys & games is available to browse and purchase online. Shop anytime, anywhere, and let the fun come to you!
How do I search or browse for items online?
You can use the search bar at the top of our website to find specific products or browse by category to explore all the fun we have to offer.
I can't find a product online—who should I contact to see if you carry it?
If you’re searching for something specific and don’t see it online, our Customer Service team is happy to help! Reach out, and we’ll check availability for you.
How do I request a product to be added?
We love hearing what our customers want! While we can’t guarantee every request, feel free to share your suggestions with our Customer Service team—we’re always looking to expand our selection.
Why did a particular product get discontinued?
Products are sometimes discontinued due to changes in demand, availability, or updates to our selection. If a favorite item is no longer available, let us know—we’re happy to suggest something similar!
How often do you restock sold-out items?
Restock times vary by product, but we do our best to keep popular items available. If something is sold out, check back soon or contact Customer Service for updates on availability.
Do you offer pre-orders for upcoming products?
At this time, we don’t offer pre-orders. However, new products are always being added, so keep an eye on our site for the latest arrivals!
Are your online products the same as what’s available in stores?
Our online selection includes a wide variety of items, but availability may vary between stores and our website. If you’re looking for something specific, check online or contact your local store for details.
How can I find a Go! Toys & Games store near me?
The best way to find a store near you is to use our Store Locator on our website. Just enter your zip code or city, and we’ll show you the closest locations!
Where can I find store hours?
Store hours can vary, especially during holidays or special events. For the most accurate hours, we recommend calling the store directly or checking with the mall where it’s located.
What if my store isn’t showing up when I search by zip code?
If a location isn’t appearing in the search results, it may be temporarily closed or not listed yet. Try searching by city or state instead. If you still can’t find it, our Customer Service team is happy to help!
How can I contact a specific store location?
You can find store contact details using our Store Locator on our website. If a phone number isn’t listed, try checking the mall’s directory for more information.
Do all stores carry the same products as the website?
Not exactly! While many stores carry a similar selection, availability can vary, and some products may be exclusive to either in-store or online shopping. If you're looking for something specific, we recommend checking online or calling ahead to confirm if a store has it in stock.
Are your mall locations open on holidays?
Many of our mall-based stores are open during holidays, but hours may vary. For the most accurate holiday hours, check with your local store or the mall directly.
Can I pick up an online order in-store?
Not at this time—online orders ship directly to you, so you can skip the trip and wait for the fun to arrive at your doorstep!
What is the in-store shopping experience like?
Shopping in our stores is all about fun, discovery, and finding the perfect toy or game! From interactive displays to a wide selection of exciting products, we aim to make every visit an adventure. Stop by, explore, and let the fun begin!
How can I recognize an employee for outstanding service?
We love hearing about amazing team members! If someone went above and beyond, you can:
- Leave a positive review on Google—mention their name and share what made your experience great.
- Email us with the details so we can properly recognize their hard work.
Will there be more stores open during the holidays?
Yes! The holidays are all about spreading joy—and we’re making it even easier to find the perfect gifts by opening extra seasonal locations. Check our Store Locator for the latest list of open stores near you.
Do store hours change during the holidays?
They sure do! Holiday hours vary by location, so be sure to check with your local store or mall for the most accurate schedule.
When should I order to get my gifts in time for the holidays?
The earlier, the better! Carriers can experience delays during peak season. To be safe, place your order early and check our Shipping Information page for posted cutoff dates.
Can I return or exchange holiday purchases after the holidays?
Yes! Items purchased between December 26 and January 31 can be exchanged at the current discounted price. If you need help with a return or exchange, our Customer Service team is happy to assist.
Do you offer holiday gift wrapping?
Not at this time—but a little DIY magic can go a long way! Grab some festive paper, bows, and a dash of creativity to make your gifts shine.
Do you have a loyalty program or rewards system?
Not at this time—but we’re always looking for ways to make shopping more fun, so stay tuned!
How do I unsubscribe from marketing emails?
Just click the “Unsubscribe” link at the bottom of any marketing email to update your preferences.
What should I do if I have trouble logging into my account?
Try resetting your password first. If you're still having trouble, contact our Customer Service team—we'll help you get back in!
How do I update my account details (email, password, shipping address)?
Log into your account and go to My Account Settings to update your info anytime. Need help? Just give us a shout!
How can I track my order?
Once your order is placed, you'll receive a confirmation email with your order details. You can track its status anytime on our Order Status page by entering your confirmation number and email address.
If you haven’t received a confirmation email within an hour, please check your spam folder or contact us for assistance.
As soon as your order ships, we’ll send you a tracking number so you can follow its progress on the carrier’s website. Let us know if you need any help along the way.
If you haven’t received a confirmation email within an hour, please check your spam folder or contact us for assistance.
As soon as your order ships, we’ll send you a tracking number so you can follow its progress on the carrier’s website. Let us know if you need any help along the way.
How long will it take for my order to arrive?
We know you're excited to get your hands on your new toys & games! Shipping times depend on your location and the delivery speed you choose:
For the lower 48 states:
No matter how fast (or slow) your package travels, it’ll be worth the wait!
For the lower 48 states:
- Standard Shipping: 7–10 business days (great for planners!)
- Priority Shipping: 3–4 business days (a happy medium!)
- Express Shipping: 2 business days (almost there!)
- Next-Day Shipping: 1 business day (super speed!)
- Standard Shipping: 8–12 business days
- Express Shipping: 2 business days
No matter how fast (or slow) your package travels, it’ll be worth the wait!
Do you offer expedited shipping?
Yes! If you just can’t wait to start the fun, we’ve got faster shipping options for you. 🚀
For U.S. orders, we offer:
For U.S. orders, we offer:
- Priority Shipping (3–4 business days)
- Express Shipping (2 business days)
- Next-Day Shipping (1 business day)
What are the shipping options and costs?
Shipping costs depend on the method you choose at checkout. Here’s a quick breakdown:
- Standard US Shipping: $7.99 for the first item, plus $1.99 for each additional item.
- Expedited Shipping: Faster options like Priority, Express, and Next-Day are available at higher rates.
My order never arrived—what should I do?
Oh no! That’s not the kind of mystery we like. First, check your tracking details with the carrier—it might be on its way or waiting at a secure location.
If your package is still missing after 11 business days, reach out to our Customer Service team, and we’ll help track it down or find a solution. We want to make sure your order gets to you safe and sound!
If your package is still missing after 11 business days, reach out to our Customer Service team, and we’ll help track it down or find a solution. We want to make sure your order gets to you safe and sound!
Can I cancel my order after I have placed it?
Yes, but act fast! Orders can only be canceled within 1 hour of being placed.
To cancel, head to My Account and check under "Order History." If you checked out as a guest or don’t see the option, reach out to Customer Service right away—we’ll do our best to help before your order ships!
To cancel, head to My Account and check under "Order History." If you checked out as a guest or don’t see the option, reach out to Customer Service right away—we’ll do our best to help before your order ships!
Can I change my shipping address after placing an order?
We know mistakes happen! Shipping address changes can only be made within 1 hour of placing your order.
If you need to update your address, contact Customer Service as soon as possible—we’ll do our best to make the change before your order ships!
If you need to update your address, contact Customer Service as soon as possible—we’ll do our best to make the change before your order ships!
Can I modify my order after it has been placed?
Once an order is placed, it can’t be modified—but don’t worry, there’s still a small window for adjustments!
If you need to make a change, you may be able to cancel your order within 1 hour and place a new one. If you need assistance, our Customer Service team is happy to help!
If you need to make a change, you may be able to cancel your order within 1 hour and place a new one. If you need assistance, our Customer Service team is happy to help!
Do you ship internationally?
Yes! Our toys love to travel. We ship to select regions worldwide—just keep in mind that duties, taxes, and import fees may apply.
Do you offer price matching?
We don’t offer price matching, but we love a great deal! We frequently run promotions, so be sure to check our site for the latest offers—you might just snag an even better price!
What forms of payment does Go! Toys & Games accept?
We accept all major credit and debit cards, PayPal, and select digital payment methods. Gift cards issued by Go! Toys & Games can also be used for purchases.
What kind of gift cards does Go! Toys & Games issue and accept?
We offer Go! Toys & Games gift cards, which can be used for purchases in-store and online. At this time, we do not accept third-party gift cards.
Do you offer online promotions, discounts, coupons, or gift cards?
Yes! We frequently run special promotions and discounts, and Go! Toys & Games gift cards are available for purchase. Keep an eye on our website for the latest deals!
Do you have weekly specials or sales on your products?
We regularly offer special deals and discounts! Be sure to check our website and sign up for emails to stay updated on current promotions.
Can I use multiple discounts or promo codes on a single order?
Only one discount or promo code can be applied per order. Choose the one that gives you the best deal!
How do I apply a promo code to my order?
Simply enter your promo code at checkout in the designated field, and the discount will be applied to your total before payment.
What should I do if my payment was declined?
First, double-check that your payment details are correct and that your card hasn’t expired. If the issue persists, contact your payment provider or try a different method. Our Customer Service team is also happy to assist!
Do you charge sales tax?
Yes, sales tax is applied to orders based on local tax laws and the shipping destination. The final tax amount will be displayed at checkout.
What is the Go! Toys & Games return & exchange policy?
We accept returns within 30 days of purchase. Items must be in new, unused condition with original packaging. You may choose a refund or exchange an item for another of equal or lesser value. Exclusions may apply.
How can I initiate a return?
Simply contact our Customer Service team with your order number and reason for return. We’ll guide you through the process and provide a return shipping label if applicable.
When will I receive my refund?
Once we receive your returned item, refunds are typically processed within 7–10 business days. Processing times may vary depending on your payment provider.
Are there any products with return limitations or restrictions?
Yes—some items like clearance merchandise, opened games, and seasonal products may not be eligible for return. For more details, check our return guidelines for online and in-store purchases.
Can I return an item I purchased online to a store?
In most cases, online orders must be returned by mail. While we may allow in-store returns in special cases, we recommend contacting Customer Service first so we can assist you properly.
What should I do if I receive a damaged or defective item?
Oh no! That’s definitely not the kind of surprise we want you to get. If your item arrives damaged or defective, reach out to our Customer Service team right away. We may ask for a photo to help us sort things out, then we’ll send a replacement or process a refund—whichever you prefer!
Do I have to pay for return shipping?
Yes, customers are responsible for return shipping unless the item arrived damaged or incorrect. We recommend using a trackable method to make sure your return gets back to us safely!
Can I place a special order or purchase large quantities?
We don’t proactively offer bulk discounts, but large quantity purchases may qualify for special pricing depending on availability and order size. Reach out to Customer Service, and we’ll review your request!
Do you offer wholesale pricing?
Yes! If you're a retailer interested in carrying our products, check out our Wholesale Inquiries page to learn more and submit your information. A member of our team will be in touch!
Who should I contact about selling my products in your stores?
We love discovering new products! If you have a toy, game, or gift item you'd like to submit for consideration, review the guidelines on our product submission page or email us at buyers@calendarholdings.com. Please note that we review submissions January–March.
Can I get a tax-exempt purchase for my business or organization?
Yes! To request tax-exempt status, email your Tax Exempt Certificate along with your name, contact info, and email address to gethelp@calendars.com or fax it to 512-369-6194 (ATTN: ORDER PROCESSING). Once approved, we’ll update your account.
