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Can I shop your products online?
Yes! Select Go! Toys & Games products are available to browse and purchase on Calendars.com. Shop anytime, anywhere, and let the fun come to you.
I can't find a product — who should I contact?
If you're looking for something specific and don't see it, our Customer Service team is happy to help. Reach out and we'll check availability for you.
How do I request a product to be added?
We love hearing what our customers want. While we can't guarantee every request, feel free to share your suggestions with our Customer Service team. We're always looking to expand our selection.
Why did a particular product get discontinued?
Products are sometimes discontinued due to changes in demand, availability, or updates to our selection. If a favorite item is no longer available, let us know. We're happy to suggest something similar.
How can I find a Go! Toys & Games store near me?
Use our Store Locator on the website. Just enter your zip code or city and we'll show you the closest locations.
Where can I find store hours?
Store hours can vary, especially during holidays or special events. For the most accurate hours, we recommend calling the store directly or checking with the mall where it's located.
What if my store isn't showing up when I search by zip code?
If a location isn't appearing in search results, it may be temporarily closed or not yet listed. Try searching by city or state instead. If you still can't find it, our Customer Service team is happy to help.
How can I contact a specific store location?
You can find store contact details using our Store Locator. If a phone number isn't listed, try checking the mall's directory for more information.
Are your mall locations open on holidays?
Many of our mall-based stores are open during holidays, but hours may vary. For the most accurate holiday hours, check with your local store or the mall directly.
What is the in-store shopping experience like?
Shopping in our stores is all about fun, discovery, and finding the perfect toy or game. From interactive displays to a wide selection of exciting products, we aim to make every visit an adventure. Stop by, explore, and let the fun begin.
How can I recognize an employee for outstanding service?
We love hearing about amazing team members. If someone went above and beyond, leave a positive review on Google and mention their name, or email us with the details so we can properly recognize their hard work. Your kind words mean a lot.
Will there be more stores open during the holidays?
Yes! The holidays are all about spreading joy, and we make it easier to find the perfect gifts by opening extra seasonal locations. Check our Store Locator for the latest list of open stores near you.
Do store hours change during the holidays?
They do. Holiday hours vary by location, so check with your local store or mall for the most accurate schedule.
Can I return or exchange holiday purchases after the holidays?
Yes. Items purchased in-store between December 26 and January 31 can be exchanged at the current discounted price. For items purchased on Calendars.com, please refer to the Calendars.com return policy. If you need help, our Customer Service team is happy to assist.
Do you offer holiday gift wrapping?
Not at this time, but a little DIY magic goes a long way. Grab some festive paper, a few bows, and have at it.
What is the Go! Toys & Games in-store return policy?
We accept in-store returns within 30 days of purchase. Items must be in new, unused condition in their original packaging. You may choose a refund or exchange for an item of equal or lesser value. Some exclusions apply.
What if I purchased on Calendars.com?
Items purchased through Calendars.com follow the Calendars.com return policy. Visit their returns page or contact their Customer Service team for help.
I ordered on GoToysAndGames.com before the site changed. How do I return it?
No problem. Contact our Customer Service team at gethelp@gotoysandgames.com or 1-855-746-4263 and we'll work through it with you.
Are there products that can't be returned?
Yes. Clearance merchandise, opened games, and some seasonal products may not be eligible for return. For full details, ask a team member in store or contact Customer Service.
What should I do if I received a damaged or incorrect item in store?
Bring it back to the store or contact our Customer Service team and we'll make it right. We may ask for a photo to help sort things out, then we'll send a replacement or process a refund, whichever you prefer.
Do you have a loyalty program or rewards system?
Not at this time, but we're always looking for ways to make shopping more fun. Stay tuned.
How do I unsubscribe from marketing emails?
Just click the "Unsubscribe" link at the bottom of any marketing email to update your preferences.
I placed an order on GoToysAndGames.com before the site changed. Where is my order?
We recently transitioned GoToysAndGames.com to a store finder and brand site. If you placed an order before the transition and need help tracking it down, please contact our Customer Service team at gethelp@gotoysandgames.com or 1-855-746-4263 and we'll do our best to help you out.
I need to return something I ordered online before the site changed.
No problem. Contact our Customer Service team at gethelp@gotoysandgames.com or 1-855-746-4263 and we'll work through it with you.
Can I place a special order or purchase large quantities?
We don't proactively offer bulk discounts, but large quantity purchases may qualify for special pricing depending on availability and order size. Reach out to Customer Service and we'll review your request.
Do you offer wholesale pricing?
Yes! If you're a retailer interested in carrying our products, visit our Wholesale Inquiries page to learn more and submit your information. A member of our team will be in touch.
Who should I contact about selling my products in your stores?
We love discovering new products. If you have a toy, game, or gift item you'd like to submit for consideration, email us at buyers@calendarholdings.com. Please note that we review submissions January through March.
Can I get a tax-exempt purchase for my business or organization?
Yes. Email your Tax Exempt Certificate along with your name, contact info, and email address to gethelp@gotoysandgames.com or fax it to 512-369-6194 (ATTN: ORDER PROCESSING). Once approved, we'll update your account. For more details, visit our Sales Tax & Tax Exemptions page.
